Refund policy

At BG Embroidery, we take pride in the quality and craftsmanship of our custom products. Because our items are personalized and made specifically for you, we adhere to the following policy:

Design Approval

To ensure your complete satisfaction, all designs are sent to the client for final approval before production begins. Once a design is approved, the order is considered final.

Returns & Refunds

• Custom Nature: Since every item is custom-made, we do not accept returns or offer refunds on orders that have been properly fulfilled.

• Our Guarantee: We stand behind our work. If an error is made on our part, we will replace the item free of charge.

• Notification: Please inspect your order upon receipt. Any issues caused by our production must be reported within 7 days of delivery to be eligible for a resolution.

Questions?

If you have any concerns regarding your order, please reach out to us directly through email at CS@BGEmbroidery.com. We are committed to ensuring you are happy with your custom apparel.